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Frequently asked questions
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General
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Membership
Do I need to see a doctor in-person to use Ciba Health?
Why do you need a picture of my ID and a separate picture?
Can I video chat with a doctor?
How quickly will a doctor review my initial history?
Is a video chat required?
Is it legal to prescribe medication online?
Do I need a prescription to use Ciba Health?
Does everyone have the chance to talk to a doctor?
Is this a safe way to receive treatment?
Why is Ciba Health only available in certain states?
Who is Ciba Health for?
Can Ciba Health be my primary care physician?
Do I need health insurance if I have a Ciba Health membership?
Do I need to have health insurance for this check-up?
Does Ciba Health take insurance?
How do I get my blood work done with Ciba Health?
Can I use any pharmacy?
What types of diagnostic testing does Ciba Health perform?
Is testing included in my membership fee? What costs can I expect to see?
What do I need to know about lab testing?
Is my information safe?
What does my membership cover?
What is the cost of membership?
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