Help Center

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Withings Smart Scale

Note: Set up your scale first. Then, your blood pressure monitor. 
  • Unbox the scale.
  • Download the Withings Health Mate app. It will look similar to this:

  • Open the app and allow it to use Bluetooth.
  • Click Get Started.
  • Continue with the email address you used to sign up for Ciba Health.
  • Click on the button in the email or type in the ID code sent to your email.
  • Agree to terms and follow the prompts.
  • If you have an iPhone, you can choose to have it sync with iHealth if you’d like.
  • When you get a list of categories, click Turn On All. Then, click Allow in the upper right corner.
  • When you must choose the product, choose Scales. Then, select Body Smart. Then, Install.
  • Remove the plastic from the batteries. Press the button on the bottom of your scale for three seconds, per the app instructions. 
  • Tap Pair. You can hook up your wifi if you know your password, or just use the Bluetooth connection, and ignore wifi setup. 
  • Click OK to personalize your scale. 
  • Set a goal weight, if you’d like. But, it’s not a requirement. Click through to learn how the scale operates. 
  • Step on the scale and weigh yourself without shoes. Make sure the scale is on a flat hard surface. It may take a few minutes for your weight to appear on the app.  
  • If the scale isn’t displaying in pounds, press the button on the back of your smart scale.
    • Check the screen of your scale to view the unit currently selected. 
    • Press the button on the back again to move the arrow to your preferred unit of measurement. 
    • The unit change is confirmed a few seconds after you stop pressing the button
  • Click here to access the tech support page.
  • Click here to submit a request for help.