Elevating the Standard of Healthcare
ABOUT US
Our Vision and Mission
To transform healthcare at its roots and drive better outcomes for all, redefining what healthcare can achieve worldwide.
Meet our Chief Medical Officer, Dr. Markyia Nichols
“We offer a 360 degree look at each member and deliver personalized care through proprietary clinical protocols, behavioral support and cutting-edge technology.”
High-Touch Approach
A dedicated team of licensed physicians, registered dietitians, and certified health coaches analyzes each patient’s medical history, lifestyle, and unique biochemistry to create a personalized health plan.
Mark
Physician
Lean on the leader of your care team—your doctor! You’ll team up with your doctor to understand comprehensive labs, and talk through potential treatment plans.
Personalized
Health Plan
Receive a deeply-personalized health plan that you can stick with for the longterm.
Leah
Dietitian
Get ongoing support from your registered dietitian, who will help assess your current eating habits and their impact on your health goals. Work together to create an optimal nutrition plan that fits your lifestyle, your goals, and your taste buds!
Advanced
Lab Tests
Peer into your advanced lab results with your care team to understand what changes you’ll need to make and how you’re progressing toward your health goals.
Rachel
Patient Engagement
Let a nurse care manager coordinate your care and schedule appointments across the Ciba Health platform, so you don’t have to worry about it.
Personalized
Supplements
Learn whether personalized supplements could support your health journey. You will receive the right dosage and combination of nutrients you need to feel your best based on your unique biochemistry.
Jessica
Behavioral Therapist
Meet with a behavioral health specialist to talk about any feelings of fear, sadness, grief, or more that may be a part of your health journey.
Remote Patient
Monitoring
Keep track of your health progress in real-time with easy-to-understand analytics. You and your care team can connect your health devices and monitor your health data in one place.
Linda
Health Coach
Lean on the leader of your care team—your doctor! You’ll team up with your doctor to understand comprehensive labs, and talk through potential treatment plans.
High-Tech Delivery
We utilize cutting-edge technology, connected devices and remote patient monitoring to equip patients with the knowledge they need to achieve their health goals.
Personalized Health Programs at Ciba Health
Unlike most point solutions, at Ciba Health no 2 programs are alike. Despite the condition being addressed each member receives a personalized approach to preventing, managing or reversing their health concern.
Frequently Asked Questions
What are Ciba Health’s top three differentiators?
Clinical rigor: Everyone kicks off their Ciba care with advanced labs and a visit with a double-board certified physician. Then, they’re directed to a registered dietitian, and ongoing work with a health coach. Pairing this high-touch approach with connected devices (e.g. CGMs, sleep, and fitness trackers) means treatment and progress is closely monitored. This ultra-personalized experience makes lifestyle changes more sustainable, and delivers outcomes that patients love.
Outcomes: First, we are able to enroll 50% of eligible participants. Second, we see about 75% of participants complete our 12-month program. Last, we achieve a 98% disease reversal rate among participants who complete our program, with an 85% reduction in medication.
Root-cause methodology: We use a whole-body care and root-cause medicine approach to not only manage, but reverse chronic conditions: type 2 diabetes, obesity, cardiometabolic issues, and digestive and autoimmune disorders. This means that we can help employers, health plans, and brokers eliminate multiple vendors and reduce vendor confusion.
How does Ciba Health address social determinants of health?
Technology access: Participants are able to access the program via desktop or mobile device, and can communicate with their care team through video, chat, email, and phone calls based on their preferences. Ciba Health offers connected devices—at no extra cost—such as CGMs, blood pressure cuffs, digital scales, and more.
Technical and culturally-competent support: Ciba Health’s care team assists in the setup and use of technology. Such support ensures effective remote patient monitoring and straightforward communication between the care team and participants.
Intuitive and accessible user experiences: Ciba Health’s platform uses simple language, straightforward design, and a simple user experience whether a participant is using a laptop, tablet, or phone.
Accessible educational materials: Ciba Health publishes step-by-step instructions, visual workflows, and video tutorials that can help participant seamlessly navigate the platform and be reassured of their privacy and security.
Interpretation services: Ciba Health provides healthcare interpretation services to all patients who express the need.
Transportation challenges: If US-based participants are unable to get to a lab site, we send phlebotomists to take at-home labs.
What devices are supplied to members through the program?
Typically, the devices provided will depend on the individual needs of the participant. However a CGM, digital scale, blood pressure cuff, activity tracker and sleep device are included in most case.
What does your onboarding experience look like?
We offer extensive onboarding support, including a welcome webinar, individual outreach, welcome kits, and account setup assistance to make new participants feel as comfortable as ever as they begin their Ciba Health journey.
How does Ciba Heath monitor and measure customer satisfaction and quality assurance?
Ciba Health provides extensive reporting to clients, including launch reports, ongoing engagement reports, quarterly progress reports, and bi-annual clinical progress reports. As part of that process, we apply NPS at the beginning and end of the program.