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Why do you need a picture of my ID and a separate picture?

Your doctor will need to confirm your identity before treating you via telemedicine. In order to confirm your identity, we need two photos: government issued ID and a clear face photo.

Can I video chat with a doctor?

After you’ve finished your initial online visit, and a physician has decided you’re a good candidate for telemedicine, you can speak with a physician via messaging, phone call, or a video conference any time you like.

How quickly will a doctor review my initial history?

After your online visit a doctor will complete their initial review of your medical history within 24 hours.

Is a video chat required?

It depends. Certain states require a video chat with your doctor. After your initial onboarding, a physician will reach out with the appropriate next steps.

Is it legal to prescribe medication online?

While you cannot simply order a prescription online, you can meet with one of our doctors online, who may prescribe medicine if needed. In order to receive prescription medication you must first consult with a medical doctor. This can be done online via phone or video chat.

Do I need a prescription to use Ciba Health?

No, you do not need a prescription. The physicians on the Ciba Health platform will write a prescription if they deem it safe and appropriate after your online visit.

Does everyone have the chance to talk to a doctor?

Yes, usually. After you complete your initial dynamic onboarding you can message a physician any time you have a question. Also, if you want to chat with the doctor via a secure phone call or video chat, message our medical support team and we’ll make it happen.

Is this a safe way to receive treatment?

Yes. Telemedicine is safe and effective—as long as patients answer questions truthfully, accurately, and completely. It’s also important that you only upload pictures of yourself and your ID (not someone else), and that you take those pictures during the online visit. Doctors are only effective when they have accurate, current information about your case—both in telemedicine and in-person visits.

Physicians on the Ciba Health platform depend solely on the information you provide during your visit and via secure chat, phone, or video. They have no way of externally verifying the information you provide. In addition, if prescribed medicine, it’s necessary to read the personalized treatment plan your doctor created before taking any medication. Only by reading this information in its entirety and fully understanding the content can you adequately weigh the risks and benefits of the treatment.

Why is Ciba Health only available in certain states?

In order to prescribe medicine, a physician has to be licensed in the state where the patient is located. So, Ciba Health is only available in the states where physicians on the Ciba Health platform are licensed. Ciba Health will be available in the majority of the states and internationally.

Who is Ciba Health for?

Ciba Health is healthcare for you. We built our platform to serve adults who want to heal and optimize their health – with accessibility, convenience, transparency, and comfort.

Do I need to see a doctor in-person to use Ciba Health?

In order to receive certain treatments that are available through the Ciba Health platform, you need to have seen a physician within the last three years. Ongoing support can then be followed up via video conference, phone and messaging.

Do I need health insurance if I have a Ciba Health membership?

A Ciba Health membership does not replace health insurance. We advise all members to maintain a separate health insurance plan of their choosing.

For blood work and prescriptions, insurance frequently can offer partial or full coverage

Do I need to have health insurance for this check-up?

No, you do not need insurance to have a Ciba Health Check-up.

Does Ciba Health take insurance?

We do not accept in-network insurance, however, after each medical visit, a lab manager can provide paperwork that you can submit to insurance for out-of-network reimbursement.

Members can choose to pay for their plans using FSA/HSA dollars, and/or utilize available financing.

Can Ciba Health be my primary care physician?

Ciba Health’s world-class physicians are trained in primary care specialties like family medicine and internal medicine, however we recommend our members maintain a primary care physician for things like vaccinations and strep or flu testing, which we do not perform here at Ciba Health.

We recommend female patients also maintain an OBGYN for regular pap smears.

Your Ciba Health doctor will remind you of important age-related screenings you should get like colonoscopies or mammograms.

We are not available for urgent appointments. If you have a medical emergency, we recommend that you visit urgent care or an ER.

How do I get my blood work done with Ciba Health?

Basic labs either go through Quest Diagnostics or may be covered by insurance, and comprehensive labs go through Rupa Health or Vibrant America and are generally not covered by insurance. Customers pay out of pocket using a credit card, FSA, or HSA card, and Ciba Health will provide you with a superbill to use for reimbursement through insurance.

Ciba Health doctors collect blood samples via mobile phlebotomist who comes directly to your location. For tests that do not require a blood draw, we mail you a lab kit using FedEx to collect the appropriate sample and you can drop off the sealed test kit at any nearby FedEx dropoff location.

Can I use any pharmacy?

Yes. If you choose the Ciba Health Pharmacy Network, we’ll ship your medication to you directly in our discreet packaging, for free. We also offer customer support 365 days a year. You can always use your own pharmacy, although it can be twice the price if paid out of pocket. If you have insurance, we will charge a $50 script fee. It’s also important that your pharmacy is able to receive e-prescriptions.

What types of diagnostic testing does Ciba Health perform?

We offer both standard blood work and in-depth specialty testing to help construct a comprehensive picture of your health and better inform treatment.

A personalized testing plan will be recommended by your doctor. All tests, however, are optional. Some of our most frequently prescribed specialty tests assess allergies, hormones, cortisol, genetics, microbiome health, and toxic metal levels.

Is testing included in my membership fee? What costs can I expect to see?

Your doctor will work with you to customize testing orders based on your health needs and personal preferences.

Costs for blood work and specialty tests are not included in the membership price. Blood work is usually covered by insurance.

Specialty tests range in cost from $150 – $399. These tests, however, are completely optional.

What do I need to know about lab testing?

Overview

Most lab tests ordered by Ciba Health will be billed directly to your insurance by the lab.

Some lab work and/or specialty tests may not be covered by insurance. In these cases, you will be charged by either the lab or Ciba Health.

If your insurance only covers blood work performed at particular facilities, please inform our lab managers of this in advance of completing any labs.

You will have the opportunity to choose which tests you feel comfortable paying for and we will make every effort to ensure that you’re fully aware of additional fees that may be incurred. You are under no obligation to purchase specialty testing

Based on membership, at initial medical evaluation, your doctor will order personalized lab work. This can include blood, saliva, urine, and stool tests.

Should any lab results indicate the need for further testing, you will be directed to continue care with your Ciba Health doctor or a relevant specialist.

If a test kit is mailed to you by Ciba Health, you will be charged by our team. This cost is not included in your membership fee.

Is my information safe?

Yes. Telemedicine is safe and effective—as long as patients answer questions truthfully, accurately, and completely. It’s also important that you only upload pictures of yourself and your ID (not someone else), and that you take those pictures during the online visit.

Doctors are only effective when they have accurate, current information about your case—both in telemedicine and in-person visits.

Physicians on the Ciba Health platform depend solely on the information you provide during your visit and via secure chat, phone, or video.

They have no way of externally verifying the information you provide. In addition, if prescribed medicine, it’s necessary to read the personalized treatment plan your doctor created before taking any medication.

Only by reading this information in its entirety and fully understanding the content can you adequately weigh the risks and benefits of the treatment.

What does my membership cover?
  • Doctor’s visits
  • Health coach visits
  • Personalized functional health report
  • Online billing and scheduling
  • Advanced biomarker testing
  • Annual mental health exam
  • Unlimited messaging with your care team through an online patient portal
  • Access to prescriptions for medications and supplements

In addition to our services, you’ll have access to:

  • Transparent patient dashboard
  • Exclusive access to and deals from our wellness partners

What’s Not Included:

  • Cost of laboratory tests. Many tests are covered partially or fully by insurance. However, some may require a co-pay or may not be covered at all.
  • Healthcare services in excess of those specified above, whether provided by Ciba Health or elsewhere.
  • Medications (prescription and over-the-counter) and supplements.
What is the cost of membership?

Complete Care is priced at $150 per month and the Premium Care plan is priced at $249 per month, billed monthly.

This cost covers the comprehensive care and unlimited messaging you receive from your health coach throughout the course of your annual membership.

The Discovery plan is a three-month plan and is priced at $133 per month, billed monthly.

Lab work and specialty testing are not included in the cost of your membership. For more information on what is included in your membership, see “What does my membership cover?

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